< CityCat

Support & FAQ

Q. How do I film a good map?

Hold your phone still (lean on a railing!) and film a street from above — a footbridge, a window, a 2nd-floor cafe. 30 seconds is enough. Moving or shaky videos are rejected, and so are videos where faces or license plates are identifiable.

Q. When do I get coins for my upload?

After review approval (usually within a day) you receive 100 coins, up to 3 rewarded maps per day. Maps that reach download milestones earn bonus coins.

Q. The game doesn't detect cars in my video.

Detection works best when cars are clearly visible and not too far away — rooftop-height views work great, high drone footage doesn't.

Q. I lost my coins after reinstalling.

Coins are tied to your device identifier, which can reset on reinstall. Contact us with your approximate balance and purchase receipt (if any) and we'll restore what we can verify.

Q. How do I remove a map I uploaded?

Email us the map title from the device that uploaded it — we'll take it down and delete the files.

Q. How do I report an inappropriate map?

Tap the report option on the map, or email us. Maps with multiple reports are hidden automatically pending review.

Still stuck?

Email bernard@fattaillabs.com — we usually reply within 1–2 days.